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Contact

Office address

Internet Neutral Exchange Association
Company Limited by Guarantee,
4027 Kingswood Road,
Citywest,
Dublin D24 AX06, Ireland

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Technical Support

Regular technical support at INEX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to operations@inex.ie.

INEX aims for four hour turnaround on all email support requests. The INEX operations team are also available by telephone on +353-1-5313339.

Emergency Support

An 24-hour support hotline is available on +353-1-5313339 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

  • INEX critical system failures causing loss of service to members
  • Emergency out-of-hours access to INEX cages for members who house routers there

If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.