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Contact

Office address

Internet Neutral Exchange Association
Company Limited by Guarantee,
4027 Kingswood Road,
Citywest,
Dublin D24 AX06, Ireland

Contact form

Technical Support

Regular technical support at INEX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to operations@inex.ie.

INEX aims for four hour turnaround on all email support requests. The INEX operations team are also available by telephone on +353-1-5313339.

Emergency Support

An 24-hour support hotline is available on +353-1-5313339 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

  • INEX critical system failures causing loss of service to members
  • Emergency out-of-hours access to INEX cages for members who house routers there

If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.