Regular technical support at INEX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to firstname.lastname@example.org.
INEX aims for four hour turnaround on all email support requests. The INEX operations team are also available by telephone on +353-1-5313339.
An 24-hour support hotline is available on +353-1-5313339 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:
- INEX critical system failures causing loss of service to members
- Emergency out-of-hours access to INEX cages for members who house routers there
If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.