[ixpmanager] Customer User Problems

Barry O'Donovan barry.odonovan at inex.ie
Wed Sep 13 21:35:01 IST 2017


Hi Kyle,

> 1) Clicking "view" on any row in the "Member Details" screen throws an
> unexpected error (e.g.
> https://portal.uixp.co.ug/customer/detail/id/23). See attached log.

So... ghod. This relates to a legacy issue we just haven't managed to
whitewash away just yet.

Can you manually add a 'Network Info' entry as per:

https://github.com/inex/IXP-Manager/wiki/Installation-08-Setting-Up-Your-IXP#network-info

That should sort you.

> 2) Clicking the "My Details" tab shows blank fields for NOC regardless
> of whether or not this data in the system. The billing fields on the
> same screen, however, get properly populated. This is confusing as
> users may attempt to re-enter the NOC data.

You've since said this rectified itself. If you see it again, open an
issue as you suggested.

> 3) The NOC e-mail address entered in the "My Details" tab does not
> show anywhere in the Customer User interfaces (that I can see) though
> the NOC phone number gets displayed on the "Member Details" screen.
> Perhaps this data is meant to be available in the detailed "view"
> referenced in issue #1?

Yes, it should be there.

> 4) The visual interface is a little confusing. "Prefixes," "Peering
> Manager," and "Statistics" menu items are all displayed as tabs, but
> clicking on them takes you away from the tabbed interface. This is not
> a major problem, but can cause users to get lost.

Yeah. This is mostly technical debt from adding new features and not
really having a 'proper' design / UX / UI to add them into.

I'd avoid skinning if you can.

Redesigning the customer view is bubbling close to the top of Yann's
list probably Q4 2017 / Q1 2018.

 - Barry





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