Regular technical support at INEX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to firstname.lastname@example.org. INEX aims for 4 hour turnaround on all email support requests. INEX operations staff are also available by telephone on +353-1-5313339.
Emergency 24x7x365 Support
An 24-hour support hotline is available on +353-1-5313339 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only such as INEX critical system failures causing loss of service to members. If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.