Technical Support and Contact Information

Regular technical support at INEX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to operations@inex.ie. INEX aims for 4 hour turnaround on all email support requests. INEX operations staff are also available by telephone on +353-1-5313339.

Emergency 24x7x365 Support

An 24-hour support hotline is available on +353-1-5313339 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

  • INEX critical system failures causing loss of service to members
  • Emergency out-of-hours access to INEX cages for members who house routers there

If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.

Technical Support Summary

Email:      operations@inex.ie
Phone: +353 1 5313339
Hours: 09:00 to 18:00 GMT, Monday to Friday
24h Emergency: +353 1 5313339