<div dir="ltr"><br><div>Hi support<br><br>the problem still as is, so you have nothing or misconfigured configuration file attached with manual configuration?<br></div><div><br></div><div>regards,,,</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 29, 2020 at 1:22 PM Basil Elbalaawi <<a href="mailto:saifbasilyazan@gmail.com">saifbasilyazan@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Barry <div><br></div><div>Ok , let me send the output file ixp-manager and the manual configuration commands , used where arranged by txt file attached. </div><div><br></div><div><a href="https://imgur.com/a/tgg6sfk" target="_blank">https://imgur.com/a/tgg6sfk</a><br></div><div><br></div><div>see attached file</div><div><br></div><div>I am waiting your reply,,,</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 29, 2020 at 12:44 PM Barry O'Donovan <<a href="mailto:barry.odonovan@inex.ie" target="_blank">barry.odonovan@inex.ie</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Basil,<br>
<br>
what exact instructions are you following for the installation?<br>
<br>
How you used the automated installation script?<br>
<br>
Have you reviewed the videos?<br>
<br>
<a href="https://www.ixpmanager.org/download/install" rel="noreferrer" target="_blank">https://www.ixpmanager.org/download/install</a><br>
<br>
- Barry<br>
<br>
Basil Elbalaawi wrote on 29/12/2020 10:12:<br>
> <br>
> Hi Yann<br>
> <br>
> i am posed :<br>
> systemctl restart memcached.service<br>
> php ${IXPROOT}/artisan update:customer<br>
> <br>
> *root@ixpmanager:/srv/ixpmanager# php artisan update:customer*<br>
> <br>
> <br>
> ONLY RUN ONCE AND ONLY WHEN UPGRADING TO IXP Manager v5.0.0 from v4.9.x<br>
> <br>
> THIS WILL TRUNCATE THE customer:user n:m TABLE - meaning any users <br>
> created after upgrading to v5.0.0 will be unlinked from their customers.<br>
> <br>
> <br>
> This command will restructure the customer/user data from 1:m to n:m.<br>
> <br>
> Generally, this command should only ever be run once and only when <br>
> migrating to V5.0.0.<br>
> <br>
> Are you sure you wish to proceed? (yes/no) [no]:<br>
> > yes<br>
> <br>
> The customer_to_users table has been truncated<br>
> Migration in progress, please wait...<br>
> 0/2 [░░░░░░░░░░░░░░░░░░░░░░░░░░░░] 0%<br>
> In AbstractMySQLDriver.php line 103:<br>
> <br>
> An exception occurred while executing 'INSERT INTO customer_to_users <br>
> (privs, extra_attributes, last_login_date, last_login_from, <br>
> last_login_via, created_at, customer_id, user_id) V<br>
> ALUES (?, ?, ?, ?, ?, ?, ?, ?)' with params [3, <br>
> "{\"created_by\":{\"type\":\"migration-script\"}}", null, false, null, <br>
> "2020-12-29 11:44:47", null, 1]:<br>
> <br>
> SQLSTATE[23000]: Integrity constraint violation: 1048 Column <br>
> 'customer_id' cannot be null<br>
> <br>
> <br>
> In PDOStatement.php line 129:<br>
> <br>
> SQLSTATE[23000]: Integrity constraint violation: 1048 Column <br>
> 'customer_id' cannot be null<br>
> <br>
> <br>
> In PDOStatement.php line 127:<br>
> <br>
> SQLSTATE[23000]: Integrity constraint violation: 1048 Column <br>
> 'customer_id' cannot be null<br>
> <br>
> <br>
> <br>
> *without any change ! What can I do now???*<br>
> <br>
> FYI, i am installed v5.5 before 5 months and upgrade to v5.6 without any <br>
> problem , now i created now VM with v5.7 and follow every procedure in <br>
> the manual installation , but after completed then puase <br>
> <a href="http://192.168.1.202/login" rel="noreferrer" target="_blank">http://192.168.1.202/login</a> , get the error as you see in the link: <br>
> <a href="https://imgur.com/a/Rqf0bT5" rel="noreferrer" target="_blank">https://imgur.com/a/Rqf0bT5</a><br>
> <br>
> <br>
> On Tue, Dec 29, 2020 at 10:44 AM Yann Robin <br>
> <<a href="mailto:yann@islandbridgenetworks.ie" target="_blank">yann@islandbridgenetworks.ie</a> <mailto:<a href="mailto:yann@islandbridgenetworks.ie" target="_blank">yann@islandbridgenetworks.ie</a>>> wrote:<br>
> <br>
> Hello,<br>
> <br>
> Did you run the following command line ?<br>
> <br>
> update:customer2users<br>
> <br>
> This command should solve your issue.<br>
> <br>
> Basil Elbalaawi wrote on 27/12/2020 10:19:<br>
>> Dear support<br>
>><br>
>> After I finish the installation , I can't login to the ixpmanager<br>
>> web access, whey?<br>
>> so you can check the link to see the problem?<br>
>><br>
>> <a href="https://imgur.com/a/Rqf0bT5" rel="noreferrer" target="_blank">https://imgur.com/a/Rqf0bT5</a><br>
>><br>
>> thanks advanced,,,<br>
>><br>
>><br>
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> <br>
> -- <br>
> Kind regards,<br>
> <br>
> Yann Robin<br>
> <br>
> +353 1 531 3334<br>
> <br>
> Island Bridge Networks Ltd.<br>
> <br>
> <a href="https://www.islandbridgenetworks.ie/" rel="noreferrer" target="_blank">https://www.islandbridgenetworks.ie/</a><br>
> <<a href="http://www.islandbridgenetworks.ie/" rel="noreferrer" target="_blank">http://www.islandbridgenetworks.ie/</a>><br>
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> <br>
> <br>
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> <br>
<br>
<br>
-- <br>
<br>
Kind regards,<br>
Barry O'Donovan<br>
INEX Operations<br>
<br>
<a href="https://www.inex.ie/support/" rel="noreferrer" target="_blank">https://www.inex.ie/support/</a><br>
+353 1 531 3339<br>
<br>
</blockquote></div>
</blockquote></div>