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text="#485663" bgcolor="#FFFFFF"><div style="font-size:
11pt;font-family: Calibri;">Hm, strange. That sounds like a
configuration problem then.<br><br>Are the Physical Interface Settings
for the customer ports set to "Connected" state, rather than e.g.
Quarantine or Awaiting X-Connect? Have you set the Customer Status on
the customer overview page to be "Normal"? Is the C<br><br>It might be
instructure to see what the API says. If you log into IXP Manager, then
open the following URL:<br><br><a class="moz-txt-link-freetext" href="https://your-ixp-m-url.com/api/v4/provisioner/layer2interfaces/switch-name/xxx-yyy.json">https://your-ixp-m-url.com/api/v4/provisioner/layer2interfaces/switch-name/xxx-yyy.json</a><br><br>...
where xxx-yyy is the "Switch Name" field in the switch configuration
dialog, and <a class="moz-txt-link-freetext" href="https://your-ixp-m-url.com/">https://your-ixp-m-url.com/</a> is the URL+URI of your IXP
Manager installation (e.g. <a class="moz-txt-link-abbreviated" href="http://www.inex.ie/ixp/">www.inex.ie/ixp/</a> in the case of INEX).<br><br>This
should output a json data structure containing all your customer port
configs. If the port of the customer in question isn't there, then it's
a config problem.<br><br>Nick<br><span>
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cite="mid:CA+tK67pewHSPUOb4tfo23XahYUysP9Bu5r70tydh2zMw-iZM-Q@mail.gmail.com"
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<a style="color:#485664
!important;padding-right:6px;font-weight:500;text-decoration:none
!important;" href="mailto:tom.duff@gmail.com" moz-do-not-send="true">Tom
Duff</a></div> <div
style="display:inline-block;white-space:nowrap;vertical-align:middle;width:48%;text-align:
right;"> <font color="#909AA4"><span style="padding-left:6px">7
November 2018 at 01:05</span></font></div> </div></div><div
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style="color:#909AA4;margin-left:24px;margin-right:24px;"><div>OK! So I
did a little reading and found how to fix my artisan issue:<br><br>
sudo -u $MY_WWW_USER bash -c "HOME=${IXPROOT}/storage && cd<br>${IXPROOT}
&& php ./composer.phar install --no-dev"<br><br>That being
said, now that I'm running 4.8.0, that one customer's<br>graphs are
still broken, and generating the mrtg config yields the<br>same result -
the customer in question isn't being written into the<br>mrtg config
file. I'm back to square one. (But at least I'm up to<br>date!)<br><br>Any
other ideas to get artisan to spit this config file out properly?<br><br>Thanks
as always,<br><br>--Tom<br></div>
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<a style="color:#485664
!important;padding-right:6px;font-weight:500;text-decoration:none
!important;" href="mailto:tom.duff@gmail.com" moz-do-not-send="true">Tom
Duff</a></div> <div
style="display:inline-block;white-space:nowrap;vertical-align:middle;width:48%;text-align:
right;"> <font color="#909AA4"><span style="padding-left:6px">7
November 2018 at 00:43</span></font></div> </div></div><div
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style="color:#909AA4;margin-left:24px;margin-right:24px;"><div>Thanks
Nick, I was on 4.7. I just attempted to update to 4.8, got all<br>the
way through the Upgrade Instructions page in the docs, and<br>everything
was fine until I got to the "Updating Composer<br>Dependancies" section
(after item #12, and after "Updating Bower<br>Dependancies"). TBH it
wasn't clear if I needed to do these steps or<br>not. Unfortunately,
artisan seems to be completely broken now, with a<br>really nasty red
error message that reads "In DuskServiceProvider.php<br>line 43: It is
unsafe to run Dusk in production.". Any artisan command<br>spits that
same error message. I'm not familiar enough with what I've<br>done to
try and fix it (was blindly pasting in the commands from the<br>page),
but I haven't done anything outside of what was on the page to<br>try
and fix it, I figured I'd check with the list first. Any<br>suggestions?<br><br>Thanks,<br><br>--Tom</div>
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<a style="color:#485664
!important;padding-right:6px;font-weight:500;text-decoration:none
!important;" href="mailto:nick@inex.ie" moz-do-not-send="true">Nick
Hilliard</a></div> <div
style="display:inline-block;white-space:nowrap;vertical-align:middle;width:48%;text-align:
right;"> <font color="#909AA4"><span style="padding-left:6px">6
November 2018 at 08:27</span></font></div> </div></div><div
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<br>If you're running v4.7, you should upgrade to v4.8. There is a bug
in
4.7 which causes this to happen.
<br>
<br>Nick
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<a style="color:#485664
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Duff</a></div> <div
style="display:inline-block;white-space:nowrap;vertical-align:middle;width:48%;text-align:
right;"> <font color="#909AA4"><span style="padding-left:6px">6
November 2018 at 07:51</span></font></div> </div></div><div
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style="color:#909AA4;margin-left:24px;margin-right:24px;"><div>I've run
into a head-scratcher here and I was wondering if anyone has<br>had this
experience before - Every customer has graphs except for one.<br>For
that one customer, the graphs show up as broken images. My MRTG<br>daemon
is running and it works fine, but my problem appears to be with<br>how
customer data is generated into the mrtg.cfg file. The missing<br>customer
isn't being included when the config file is generated.<br><br>I've
checked that the customer's switchport is correct on the switch<br>page,
that the correct physical port is allocated and the virtual<br>interface
is correct. I checked that there was no "Date Left" on the<br>account
record, and everything is set to "Active" or "Connected".<br>Everything
is basically identical to every other customer (switch<br>config
included).<br><br>I've also tried deleting the customer's port
configurations (phys and<br>virt) and re-adding them. Still no luck.
I've toggled all sorts of<br>settings back and forth numerous times, but
to no avail. I've<br>allocated them a brand new port that wasn't
theirs, and still nothing.<br>Their customer record just seems to be
skipped over when "php artisan<br>grapher:generate-configuration -B
mrtg" is called.<br><br>Has anyone seen this before? Any help would be
appreciated. I've now<br>spent several hours trying to figure this out.<br><br>--Tom<br>_______________________________________________<br>INEX
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