<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>I eagerly await v4!<br><br><div><span name="x"></span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
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<span style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; display: inline ! important; float: none;">-----</span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<span style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; display: inline ! important; float: none;">Mike Hammett</span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<span style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; display: inline ! important; float: none;">Intelligent Computing Solutions</span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<span style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; display: inline ! important; float: none;">http://www.ics-il.com</span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
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<a href="https://www.facebook.com/ICSIL" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/fbicon.png" style="border: 0pt none;"></a><a href="https://plus.google.com/+IntelligentComputingSolutionsDeKalb" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/googleicon.png" style="border: 0pt none;"></a><a href="https://www.linkedin.com/company/intelligent-computing-solutions" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/linkedinicon.png" style="border: 0pt none;"></a><a href="https://twitter.com/ICSIL" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/twittericon.png" style="border: 0pt none;"></a><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<span style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; display: inline ! important; float: none;">Midwest Internet Exchange</span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<span style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; display: inline ! important; float: none;">http://www.midwest-ix.com</span><br style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
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<a href="https://www.facebook.com/mdwestix" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/fbicon.png" style="border: 0pt none;"></a><a href="https://www.linkedin.com/company/midwest-internet-exchange" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/linkedinicon.png" style="border: 0pt none;"></a><a href="https://twitter.com/mdwestix" style="font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"><img src="http://www.ics-il.com/images/twittericon.png" style="border: 0pt none;"></a><span name="x"></span><br></div><hr id="zwchr"><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><b>From: </b>"Barry O'Donovan" <barry.odonovan@inex.ie><br><b>To: </b>ixpmanager@inex.ie<br><b>Sent: </b>Saturday, October 17, 2015 6:01:48 AM<br><b>Subject: </b>Re: [ixpmanager] IXP Manager Integration with ticketing system<br><br><br>On 16/10/2015 10:03 a.m., Nick Hilliard wrote:<br>> On 16/10/2015 09:51, Mike Hammett wrote:<br>>> Where might one find those?<br>><br>> this particular one? probably on barry's laptop. I can't find it on our<br>> internal dev box and it certainly isn't in regular production at INEX.<br><br>Close ;-)<br><br>On my own dev repo in a branch:<br><br>https://github.com/barryo/IXP-Manager/tree/laravel-nf-helpdesk<br><br>This is v4 stuff which is currently being documented. The helpdesk stuff <br>is done The Right Way (tm).<br><br>Specifically, our implementation is for Zendesk but it's coded to an <br>interface:<br><br>Interface / contract: http://git.io/vCdsA<br>Zendesk implementation: http://git.io/vCdsj<br><br>The good news here is if you want OTRS support, you just need to create <br>a file like the Zendesk one above but for OTRS. Or any other helpdesk <br>system.<br><br><br>I'll polish this off this week, document and merge into v4 and update <br>this thread then.<br><br> - Barry<br><br>_______________________________________________<br>INEX IXP Manager mailing list<br>ixpmanager@inex.ie<br>https://www.inex.ie/mailman/listinfo/ixpmanager<br></div><br></div></body></html>